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Frequently Asked Questions

Who is BidPal?

Great question! BidPal is a technology company on a mission to help non profits across the country feed the hungry, fight cancer, promote the arts, educate young people and everything in between.

We are firmly committed to helping non profits use technology to acquire new donors, communicate their messages, engage their donors, and–importantly–retain those donors.

Our goal is to deliver an affordable best-in-class product that supports millions of causes.

 

How long has BidPal been in business?

With more than 5,000 fundraisers under our belt since our first in July 2008, we continue to be driven by a single mission: to inspire and enable non profit organizations to leverage technology that delivers phenomenal results for their causes.

What separates BidPal from the rest?

We don’t like to brag, but since you asked… here are the top five factors that separate BidPal from the rest:

  1. Experience:  As the first mobile bidding provider, we’re uniquely positioned to share our experiences gleaned from thousands of events to make sure yours is poised to hit your goals. With more than eight years of industry knowledge and a team of more than 250 fundraising professionals a partnership with BidPal is more than just a software investment – it’s a recipe for success.
  2. Account Management & Support:  Our industry leading account management and support team is ready to assist you. Through phone and email support, an online knowledgebase filled with helpful videos, and web-based guided tours, you’ll always have a place to turn for guidance.
  3. Reporting & Analytics:  More than 125 easy-to-understand reports – many of which can be downloaded in multiple formats including Word, PDF and CSV – give you instant access to the data you need.  Analyze your fundraising results in just a few clicks.
  4. CRM/Donor Database Integration:  We integrate with several of the leading nonprofit CRM donor databases. This integration allows you to seamlessly move data from your donor database to BidPal and back after your campaign or event is complete.
  5. Software:  Our intuitive software is feature-rich, allowing you to streamline your fundraising year-round. BidPal software is designed not only to support your key fundraising event, but can be used with multiple projects throughout the year.  You’ll always have access to your data and software, and are never cut off in the crucial days leading up to your event.
What are BidPal’s core solutions?

BidPal’s fundraising software includes:

  • Event and auction software
  • Mobile bidding
  • Ticketing
  • Online auction sites
  • Donation websites
  • Online stores
  • Payment processing
  • Registration and checkout software
  • Seating and table management
  • Donor and supporter management
  • Text2Give®, donate by text messages

Plus much, much, more. Schedule a free demo today to learn all that a partnership with BidPal can do for you.

How many events has BidPal done?

BidPal technology has been used at 8,300+ events by more than 1 million supporters, raising over $1 billion!

While we handle many fundraising events every week, we pride ourselves on providing top-notch support to each partner. You’re never just a number with BidPal.

What if a guest does not have their smartphone at my event?

No problem.  Seriously!  If a guest doesn’t have a smartphone they can place a bid via a laptop computer or tablet computer (iPad or similar device). These devices can easily be rented via BidPal or if your organization owns them, we’ll be happy to help them connect to your auction.

Can guests bid in advance of the event?

Absolutely. We encourage it! Guests can bid in advance of your event online via your BidPal Giving Center that provides online auction functionality.  All bids made in the online auction, including “max bids,” will automatically carry over to your event.

What if some of my most important donors are not able to attend?

Life sometimes gets in the way of important events, but with BidPal your donors can be connected to your event even if they are not onsite.  By utilizing their smartphone or computer, guests who can’t make it to your event can bid remotely. They’ll even be able to provide their credit card information for payment after the auction closes, providing you an additional opportunity to increase your fundraising.

How much does it cost to bring BidPal to my event?

We have several affordable packages that can be customized to meet your non profit organization’s needs. We know you’re looking for a number to bring back to your team, simply request a quote and one of our team members will be more than happy to pull together a package that meets your needs.

Do you have to download an app?

Our mobile app, while not required to participate in your mobile auction, provides guests the best bidding experience and allows you to engage with your guests beyond the ballroom.  The app allows guests to save their receipts from BidPal events and lets organizations send text and push messaging throughout the year.

How long do I have access to my data?

For as long as you remain a BidPal client.  All BidPal clients who have an active annual subscription to our fundraising software have access to all of their previous and current data. It’s that simple.

If your BidPal annual subscription has expired, don’t worry.  We’ll be able to provide you access to your previous data and get you up and running once you renew with BidPal.  Contact us.

Is the software easy to use?

Incredibly easy.  Here’s the thing.  When we started developing our fundraising software years ago, we heard stories of software that required downloading, was complex to understand, and in some cases was cobbled together by the acquisition of several different companies.

We took note and built an intuitive web-based software product from the ground up, utilizing U.S.-based programmers.  While you probably won’t need it, our software includes built-in guided tours, a robust online knowledge base filled with tutorial videos and is backed by our state-of-the-art U.S.-based phone and email support team.

How much does Text2Give® cost?

Pricing for Text2Give® starts as low as $495 for a 12-months subscription. See bidpal.com/text2give-pricing for detailed plans.

What are the software subscription terms?

Each Mobile Bidding package and Text2Give® plan is a 12-month subscription, which allows organizations using BidPal software to fundraise year round.

With 24/7/365 access to the software and permanent storage of previous event files, you’ll never lose control of your pre-event and historical data.

What are the payment processing fees for Text2Give®?

3.95% Visa, MC, Discover

4.35% American Express

$0.35 per Transaction

Please note that donors are able to cover the payment processing fees with Text2Give®, so in most cases non-profits do not actually have to pay the credit card fees.

When are funds deposited in our Organization’s bank account?

Donations are deposited in as little as 2 days. 

What happens if you exceed your messages?

This is great news – it means that donations are flying in! If you exceed the number of messages in your package, we’ll automatically add 10,000 messages and bill $200 to the method of payment we have on file.

Does Text2Give® validate the credit card?

Yes, the software validates and charges the card in real-time.

Is my keyword available?

Keywords are reserved on a first come, first served basis. Your first choice may not be available, but we are confident we can find a creative option that meets your needs.

Who manages the set-up of Text2Give®?

Sit back and relax, we got this! You will provide our team with some basic information on your Text2Give® campaign via an easy online form and we will take it from there. 

How long will it take for my campaign to be launched?

Text2Give® campaigns are typically up and running within 2-3 days!

Will my donors receive receipts?

Absolutely, donors have the option of receiving an email receipt, which will include the organization’s Tax ID.

Can the donor information be imported into my CRM?

Yes! You will receive detailed donor reports in .CSV format that can be imported into your CRM

How many options are there for the donation amount buttons?

You can include up to 10 donation buttons, plus users can enter any donation amount they choose.

Can my donors choose to cover the credit card processing fee associated with their Text2Give® donation?

Yes. During the Text2Give® donation process, the donor can select “I want to cover the credit card fee for my donation”, and the additional fees will be included.

Can donors complete a donation using their desktop or laptop computer?

Yes. They can access the same mobile-friendly site on their desktop or laptop.

Can the donor share their donation via social media?

Yes! The Thank You Page can be customized to include links to Facebook and Twitter!  

What type of campaigns and events work well for Text2Give®?

The list of possible uses for Text2Give® is endless! Here are a few examples:

  • Giving/Awareness Days
  • Walks, Races
  • Festivals
  • Concerts
  • Sporting Events
  • Relief Efforts
  • Social Media
  • Museums
  • Zoos
  • Capital Campaigns
  • Church Services, Outings
  • Alumni Reunions
Do I have to show a donation goal?

No. You can either show a donation goal thermometer or you can replace the thermometer with a powerful image that galvanizes your constituents.

Do I have to show the total amount raised?

No. Although we do find it helpful for donors to see progress and the reward of knowing they are part of something bigger, showing the amount raised is not required.

Can I receive a notification via email when a donation is made?

You will have access to 3 real-time reports and a live scoreboard to help track your progress – email notifications are coming soon.

How do I access my Text2Give® donation reports?

Once your Text2Give® implementation is up and running, you will receive links via email to access 3 real-time reports:

  • Supporters (CSV) – includes information on anyone who texts your keyword into the shortcode
  • Payment History (CSV)
  • Payment History (PDF)
Can I include an “Other” donation button?

Including an “other” amount button is built into Text2Give by default. Donors can enter any amount they choose in the “other” donation amount field. This provides you with 10 total donation amount options, plus the ability for people to enter an “other” amount if they choose.

Conference 9/26

Engage, learn and share with event fundraising peers. Join us for the inaugural Raise 2017 Conference!

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