Exceptional Customer Support

We’re with you every step of the way for all of your fundraising needs. We ensure that you’re raising more money for your mission all year long with less administrative work.

Online Resources: myBidPal Buddy


BidPal offers a comprehensive customer support website, available 24/7. Just a few of the resources available on myBidPal Buddy include:

  • Friendly technology user guides
  • Product tutorial videos
  • Event planning checklists
  • Sample donor templates, thank-you letters and marketing campaigns
  • How to BidPal artwork
  • Latest product news
  • Frequently asked questions
  • Easy access for opening a support case

Fundraising Tools, Tips, Advice, and Industry News


Check out our industry leading Fundraising Blog. You’ll find insights on overall event planning, silent auctions, mobile bidding, fixed price strategies, donation appeals, registration/checkout practices, run of show advice, and the list goes on!  We’re happy to share our charitable fundraising experiences gleaned from managing thousands of events.


Sign up for Email to receive the most up-to-date product release information, our customer newsletter and additional resources to enhance your next event.

Telephone Support

For day-to-day telephone assistance, our BidPal Support team is readily available to help you at 888-418-0983.

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